Optical Dispensary Management – Tracking Capture Rate

For any well managed dispensary, tracking the capture rate is the key to really understanding performance.  BUT!!!!!!  Most optical consultants will stop right there…thinking they have provided their client with valuable insight into managing the dispensary.  That is why most…

Posted in blog | Tagged , , , , , , , , , , , | Leave a comment


Optical Dispensary Management – Customer Service Tips

While most of my posts have been focusing on growing the dispensary revenues through maximizing integration of the optical shop with your practice or taking a targeted approach to inventory etc.  Todays post is about providing white glove level customer…

Posted in blog | Tagged , , , , , | Leave a comment


Comprehensive Guide to Optical Dispensary Management

Below is a comprehensive guide to successfully managing your optical shop in a non-retail setting. First, lets get a few basics out of the way.. 1) No optical can be successful without patients.  So you need a strategy in place…

Posted in blog | Tagged , , , , , , , , , , , , , , , , | Leave a comment


Patient Flow – Transferring authority to the optician

Lets start with an obvious and undeniable truth… In an ophthalmology practice, to maximize the probability that a newly refracted patient uses the optical shop to have their RX filled, the best course of action is to deliver the patient…

Posted in blog | Tagged , , , , , , , | Leave a comment