Optical Dispensary Management – Tracking Capture Rate

For any well managed dispensary, tracking the capture rate is the key to really understanding performance.  BUT!!!!!!  Most optical consultants will stop right there…thinking they have provided their client with valuable insight into managing the dispensary.  That is why most…

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Optical Dispensary Management – Opticians respect what you inspect

My wrestling coach from high school used to have a saying that always stayed with me.  When I was a senior in high school, I was elected captain of our team and was put in a position to drive team…

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Optical Dispensary Management – Customer Service Tips

While most of my posts have been focusing on growing the dispensary revenues through maximizing integration of the optical shop with your practice or taking a targeted approach to inventory etc.  Todays post is about providing white glove level customer…

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