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Frequently Asked Questions

Successful partnerships start with understanding. Find out more about Optical Dispensary Management with Medical Eyeglass Center.

How does a partnership with Medical Eyeglass Center integrate into your practice and provide expert optical dispensary management? Below are the most common questions we often hear from prospective partners.

Our FAQs provide general information, and we invite you to contact us at 800-455-0828 with your other questions.

How does Medical Eyeglass Center work?

Medical Eyeglass Center partners with you providing expert optical dispensary management by:

  • Deploying well-trained and highly motivated optical staff who are experienced in every area of optical dispensary management.
  • Implementing our unique treatment plan mindset throughout your clinic while integrating the patient flow processes.
  • Providing on-site, experienced, patient-focused, practice development team to support you in integrating the dispensary into every patient experience.
  • Developing and implementing the proper, patient-centric education process to maximize opportunities in the optical dispensary.
  • On-site training from our Directors of Optician Development and Directors of Practice Development that enable each staff member to support and promote the optical dispensary

How do I know if my eye care practice can support an optical dispensary?

Most practices that write at least 40 to 45 new eyeglass prescriptions per week are excellent candidates for an in-house optical dispensary. To truly understand if your practice can support an optical dispensary, give us a call for our free Optical Dispensary Analysis.

What kind of eye care practices does Medical Eyeglass Center support?

We work with optometry and ophthalmology practices that want to enhance patient care while boosting profits within their eye care practice.

How do I get started?

Call Medical Eyeglass Center and speak with one of our professionals to get an introduction to our business models and learn about our Optical Dispensary Analysis and proven solutions for success.

Do I retain ownership of and control over my optical dispensary?

Yes. As the owner of the practice, you retain 100% ownership and control over your optical dispensary.

Does your company help with staffing the optical dispensary?

We do. When you engage us to be your optical dispensary development and management company, we recruit, train, and hire the most qualified candidates to ensure your optical dispensary is a success.

What happens to my existing staff?

Working with Medical Eyeglass Center is a partnership, not a takeover. Staff may be retained or replaced based upon a mutual consensus between you and Medical Eyeglass Center.

How are lenses and frame inventory managed?

Medical Eyeglass Center manages your lens and frame inventory to ensure that your products meet the unique needs of your patients. Your patients have access to a full array of lens and frame options with multiple price points, and we always deliver on time!

How does Medical Eyeglass Center know which frame styles are right for my patients?

We collect and analyze demographic data on your patient population and then use that information to expertly recommend frames and lenses that will be both appealing to your customers and profitable for the dispensary.

What about my existing stock of eyeglass frame inventory?

Medical Eyeglass Center provides new frame inventory on a consignment basis and will work with you through the transition by reducing the existing stock over time via sales and a buy-back program.

Why is optical dispensary design important?

The design, layout, furniture and décor of your optical department sets the tone for the optical consultation experience. Having an improper design can actually turn patients away from your dispensary and make them feel less satisfied with the experience of your practice. Let us help you design a profitable and pleasing optical dispensary!

How much space is required for an optical dispensary?

Space requirements vary depending upon the number of refracting practitioners and patient volume. After a brief discussion with one of our optical dispensary professionals, we will help you determine if you have the space to accommodate a profitable optical dispensary.

Can you assist us with expanding our use of third-party insurance?

Absolutely. We have a dedicated internal insurance team that will recommend to you a handful of the industry’s very best optical plans for credentialing. We can also assist in advising the practice on what plans to take on or not to take on and which plans to avoid.

What about financing options for our patients?

Yes. Medical Eyeglass Center is able to recommend eyeglass financing options that suit your patient demographics, staffing and frame inventory.

Call today at 1-800-455-0828 to learn more. We have over 40 years of optical dispensary management experience and welcome the opportunity to learn about your practice.